Dear Client
We have listed below the measures being taken during this Covid-19 pandemic. Please read thoroughly so that you are appraised of the current conditions whilst taking your holiday with us.

ADVICE TO CLIENTS ON THE COMPLEX

Pool and general areas

• You must allow time for staff to disinfect pool loungers and tables.
• Pool accessories are not recommended to be used as they can be a means of contagion.
• NB Most apartments have sunbeds on the terraces and balconies for private sunbathing.

Apartment cleaning and services

• Apartments will only be cleaned when you are not in residence. Clients should leave the apartment altogether if they wish the apartment to be cleaned. Please note that it may not be possible to re-schedule cleans.
• As per government guidelines, we have reduced the use of textiles in the apartments and have therefore removed cushions, and decorations, etc.
• Blankets will be kept in wardrobes in sealed packets. If you do not use them, please do not remove them from their sealed packets.
• Amenities and gifts in apartments such as fruit and wine will no longer be available in order to minimise the risk of contagion.

Reception

• Reception hours will be 10.00a.m. to 4.00pm every day with the exception of Fridays, when it will be 10.00a.m to 6.00p.m. If you are going to arrive later, please let us know and we will make the necessary arrangements.
• The number of people permitted in reception is limited to two at any one time.
• Markers will indicate where one should stand.
• You should avoid hugging or making contact with Reception staff, both for your own benefit and that of all the staff.
• Masks must be worn by clients when entering reception.

GOVERNMENT GENERAL ADVICE TO CLIENTS AS TO THE PREVENTATIVE MEASURES TO CONTAIN COVID-19

• Frequent washing of hands. Disinfectant gels are available at various points within the facilities.
• The use of is obligatory in reception at all times.
• When not wearing a mask, use the inside of your elbow to cover your mouth / nose when coughing or sneezing, or use disposable tissues and wash your hands afterwards.
• Avoid touching your mouth, nose or eyes in public spaces.
• Use litter bins to deposit all disposable hygiene and protective material (masks, gloves, tissues, etc.).
• When using the restaurant and terraces, you should respect the distancing imposed and not use or sit at tables until staff indicate it is safe to do so as tables and chairs need to be disinfected. Tables should only be re-positioned by the staff.
• Respect social distancing of 1.5 metres when away from family / same group environments.
• As far as possible, avoid meetings within your apartment with people not staying with you.
• Respect schedules and other regulations that might have been imposed by the establishment to comply with safe distancing, as indicated in signage around the facilities which our staff can explain to you.

OUR GENERAL PREVENTATIVE MEASURES

• Staff have received training in preventative measures for Covid-19.
• Staff have all the necessary protective equipment they need at all times.
• Disinfectant gel dispensers are located in different locations.
• Posters will provide preventative advice.

MEASURES FOR CLEANING SERVICES

• Towels and linen are laundered at more than 60º using disinfectant products.
• Disposable cloths are used for cleaning
• Curtains and sofas are sanitised before the client arrival with an anti-virucidal desinfectant.

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MEASURES FOR RECEPTION

• There is disinfectant gel available.
• Screens have been installed at the reception counter.
• We disinfect all client materials (room cards, etc.).
• We provide all clients with basic information on prevention and rules regarding correct use of the facilities.
• We have reinforced the cleaning and disinfection of counters.
• The reception is aired on a daily basis.

MEASURES FOR MAINTENANCE TEAM

• All staff have the necessary personal protection equipment.
• Repairs will be carried out in rooms whenever possible in the absence of clients. When working in pairs in close proximity, the wearing of face masks shall be obligatory.
• The areas that have been touched by the staff shall be disinfected before leaving the apartment.

AT FIRST SIGNS OF SYMPTOMS OF ILLNESS FROM COVID-19 (fever, cough or difficulty breathing):

• Self-isolate in your room (both those affected and those living with you).
• Inform the establishment immediately by phone of the situation (Reception / Customer Services).

Our staff will be available to deal with any concerns and to provide necessary information.

We reserve the right to modify our opening times for internal operational purposes, as well as to comply with possible modifications in current regulations.

You must comply with the limitations and regulations that restaurants, bars, etc. impose.

We apologise for the inconveniences and limitations that we are obliged to comply with and enforce, but it is for the benefit of yourselves and all the staff.